How To Fix Sticky Keys on Keyboard

Article ID : 00023754 / Last Modified : 12/02/2013

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Follow these steps to clean sticky keyboard keys.

NOTE: The keyboard will not be replaced under warranty for sticky keys if the keyboard is found to have a liquid spill, food particles, or other foreign matter in the keyboard causing the keys to stick.

1. Obtain a container of alcohol, preferably isopropyl or something similar.

   NOTE: Isopropyl is commonly referred to as rubbing alcohol.

2. Turn off the computer.
3. Unplug the keyboard.
4. Gently remove the inoperable keys.

   NOTES:

   • A key puller may be use to extract the keys.
   • Make sure the location of each key is known, or remove, clean and replace them one at a time to ensure proper replacement.
   • The space bar key has two hooks on the underside. Note how it goes on and off so it may be properly replaced.
5. Moisten a cotton swab with alcohol, then use the swab to clean the keys and plungers.
6. Replace the cleaned keys to their original position.

   NOTE: Wait until the keyboard is completely dry before reconnecting or using it.

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